Game does not open after Windows update

15 replies [Last post]
gustavo.lago
User offline. Last seen 18 weeks 6 days ago. Offline
Joined: 2011-06-23
Posts: 2

Hi!

Yesterday my Windows 10 updated to version 1803 (OS Build 17692.1004) and after this the game does not open anymore. I am running version 0.9.24.1 and when I open the splash screen appears and then it closes. It does not even create the log. I've already tried the compatibility mode, run as administrator. Nothing.... Sad Smiley

Anything I can test yet?

Thansk, Lago.

nemo
nemo's picture
User offline. Last seen 1 hour 39 sec ago. Offline
Joined: 2009-01-28
Posts: 1650

No log seems rather unlikely. Are you possibly looking in the wrong place?
Also https://issues.hedgewars.org is best place to report and track problems.

My Documents/Logs/game0.log

Would be where that log would be.

Also, be sure to test quick simple local game against AI to rule out network issues.

And, see if there's a more recent version of your graphics driver on the ATI or nVidia or Intel website, and see if there's an option to roll back to an older one if an update of it occurred recently.

--
Oh, what the heck. 1PLXzL1CBUD1kdEWqMrwNUfGrGiirV1WpH <= tip a hedgewars dev

Catlinman
Catlinman's picture
User offline. Last seen 9 weeks 20 hours ago. Offline
Joined: 2017-12-04
Posts: 1

Hey there!

I'm having the exact same issue. No logs here either and I can't generate them because as the first post states the game won't even start. The splash screen opens and closes without any further information. Didn't have this happen before on the same system but after reinstalling Windows and the game this issue occurred.

Driver for my graphic card and any other related hardware is up to date on this system. Any help and diagnostic suggestions are appreciated Smile

Your humble fiendlord.

nemo
nemo's picture
User offline. Last seen 1 hour 39 sec ago. Offline
Joined: 2009-01-28
Posts: 1650

So... just to be super clear.
Is it the *game* which isn't starting or the frontend?

That is, are you able to get to an app with the hedgewars logo, but it's clicking on the quick start AI battle or similar that fails?

--
Oh, what the heck. 1PLXzL1CBUD1kdEWqMrwNUfGrGiirV1WpH <= tip a hedgewars dev

wearejorg
User offline. Last seen 5 weeks 5 days ago. Offline
Joined: 2018-10-06
Posts: 4

Same problem here after the Windows 1809 update...

The front-end does not load: it shows the logo of hedgewars for about 5-10 seconds and just exits.

My laptop is an old Sony VIAO, all drivers are at the latest versions (but those are quite old); the onboard ATI is officially not supported in Windows 10 but works). Hedgewars worked fine before the update; have not yet encountered other programs that stopped working. I may be looking in the wrong place but there is no log file in "My Documents\Hedgewars\logs". I tried running it as administrator and in compatibility mode for Windows 7, both to no avail (same behaviour).

Anything else I can try? Thanks!

nemo
nemo's picture
User offline. Last seen 1 hour 39 sec ago. Offline
Joined: 2009-01-28
Posts: 1650

Apparently microsoft is withdrawing the 1809 update because it broke a ton more stuff than just us.

But, alfadur checked in a workaround for Hedgewars - getting it into release would require a rebuild though, and maybe better to just release next version. I'd hope to get creeper in, but, eh, whatever.
https://hg.hedgewars.org/hedgewars/rev/a966b1914792

FWIW, issue was in physfs.

Since microsoft withdrew it, not sure where we stand now. Should alfadur's workaround stand? Maybe should retest with next release whenever microsoft does that... Maybe should delay our release..

--
Oh, what the heck. 1PLXzL1CBUD1kdEWqMrwNUfGrGiirV1WpH <= tip a hedgewars dev

wearejorg
User offline. Last seen 5 weeks 5 days ago. Offline
Joined: 2018-10-06
Posts: 4

Great to hear the issue is found! Also not sure if to roll it out or not... Perhaps wait till it a fixed 1809 rolls out again and see if the issue still exists?
(of course I cleaned my harddisk so I cannot rollback the 1809 update, so I have to hope there are no other issues and that things will get fixed soon from MS side)

MK
MK's picture
User offline. Last seen 5 weeks 1 day ago. Offline
Joined: 2012-01-20
Posts: 76

Same problem

wearejorg
User offline. Last seen 5 weeks 5 days ago. Offline
Joined: 2018-10-06
Posts: 4

My Windows updated its 1809 update with the latest fix. The Hedgewars problem still remains though...

Olifant1990
Olifant1990's picture
User offline. Last seen 5 weeks 5 days ago. Offline
Joined: 2016-04-06
Posts: 2

Here the same problem. Even after the latest fix indeed.

nemo
nemo's picture
User offline. Last seen 1 hour 39 sec ago. Offline
Joined: 2009-01-28
Posts: 1650

Yeah, looks like alfadur's workaround will still be necessary.
What they fixed appears to be unrelated.
It seems like the MS patch is still buggy, but odds of them addressing it at this point, not high.

Will just have to do a new release...

--
Oh, what the heck. 1PLXzL1CBUD1kdEWqMrwNUfGrGiirV1WpH <= tip a hedgewars dev

nemo
nemo's picture
User offline. Last seen 1 hour 39 sec ago. Offline
Joined: 2009-01-28
Posts: 1650

alfadur has built his workaround if anyone wants to drop it into their 0.9.24 install to test it.
https://www.dropbox.com/s/v1a5h841eq79c5q/libhwphysfs.dll?dl=1

At your own risk etc etc, but hey, it's not working right now right ☺

--
Oh, what the heck. 1PLXzL1CBUD1kdEWqMrwNUfGrGiirV1WpH <= tip a hedgewars dev

wearejorg
User offline. Last seen 5 weeks 5 days ago. Offline
Joined: 2018-10-06
Posts: 4

Dammit guys... how am I supposed to get any work done this weekend?

(in case you are wondering: the fix worked Wink Smiley)

Thanks!

Olifant1990
Olifant1990's picture
User offline. Last seen 5 weeks 5 days ago. Offline
Joined: 2016-04-06
Posts: 2

@nemo, I can confirm this workaround is working on a x64 Windows 10 1809 version with Hedgewars version 0.9.24.1!
Thanks for so far. Looking for the fix being implemented in a new official release! Smile

teleworm
User offline. Last seen 11 hours 12 min ago. Offline
Joined: 2018-11-21
Posts: 1

Yes, I have also faced the same problem with this because when I started this game on my HP laptops its shows an error 0xc0000225 and I want to resolve this problem. Have any idea than suggest me.

(edited to remove garbage blogspam pseudo-techsupport link - nemo)

nemo
nemo's picture
User offline. Last seen 1 hour 39 sec ago. Offline
Joined: 2009-01-28
Posts: 1650

teleworm allegedly wrote:

Yes, I have also faced the same problem with this because when I started this game on my HP laptops its shows an error 0xc0000225 and I want to resolve this problem. Have any idea than suggest me.

Assuming this is a real request, try using the fixed DLLs referenced in prior comments.
Or wait for next release.

--
Oh, what the heck. 1PLXzL1CBUD1kdEWqMrwNUfGrGiirV1WpH <= tip a hedgewars dev

Copyright © 2004-2017 Hedgewars Project. All rights reserved. [ contact ]